PEOPLE: A FORGOTTEN ELEMENT OF TECHNOLOGY TRANSFORMATION
Enterprise transformation demands technology to work and people to adopt it. The “people” component of enterprise transformation can make or break digital transformation. If people within the organization are given the right tools and are enabled and empowered to use them, they can achieve the desired intent of technology transformations. CIOs enable adoption by championing comprehensive change enablement programs that focus on people. When people receive the consideration they deserve, they are more apt to bring innovative ideas forward. Organizations that do not sufficiently budget for change enablement fail at enterprise transformation because people do not adopt the new technology. Instead, they revert to previous processes or find alternatives.